SHIPPING POLICY

We are committed to ensuring that your UY scent reaches you safely, securely, and as promptly as possible.

Dispatch Timeline

Orders are processed and prepared for shipment once payment has been received and confirmed on our account.
Standard dispatch takes place within 7 business days after payment confirmation.

Please note that during periods of high demand (such as after crowdfunding campaigns), slight delays may occur — we appreciate your understanding and patience.

Shipping & Tracking

As soon as your order is on its way, you will receive a shipping confirmation email with your tracking information.
This email will be sent to the address provided in your order. Please ensure your email and shipping details are correct at checkout.

Carriers & Delivery

We ship with trusted courier partners to ensure a reliable and insured delivery. Shipping times may vary based on destination, but you can expect:

• Germany & EU: 2–5 business days after dispatch

• International: 5–10 business days after dispatch

We are not responsible for delays caused by customs processes or postal issues beyond our control — but we will do our best to support you if issues arise.

Important Notes

• We do not ship orders before payment has cleared.

• If your delivery address is incorrect, and the parcel cannot be delivered, any resulting costs will be the responsibility of the customer.